A Flight.Atlas single-server license includes email support for installation and product issues for the purchased version and updates released within version 1.x.
Included support
- Guidance using the documented installer, repair, update, and uninstall tools
- Help diagnosing Flight.Atlas errors on a supported Windows 11 Pro or Enterprise server
- Guidance configuring the included LAN client setup
- Product defect investigation and available workarounds
- Clarification of published features and documentation
Services outside included support
- Designing or administering networks, VPNs, domains, firewalls, or identity systems
- Creating or repairing Windows or NAS shares and permissions
- Docker, Windows, firmware, hardware, or third-party application administration unrelated to a Flight.Atlas defect
- Custom integrations, data migration, onsite work, training, or recovery from missing customer backups
These services may be available separately and priced before work begins.
Before contacting support
Review the installation guide and confirm the server meets the published requirements. Include your order number, Flight.Atlas version, Windows edition, installation type, and a concise description of the problem. Include relevant error text or screenshots when safe to do so. Do not send passwords, license keys, private client data, or unrestricted remote-access credentials.
Response and resolution
Support is provided by email on a reasonable-effort basis. Unless a separate written service agreement applies, the license does not include a guaranteed response or resolution time. Some issues may depend on third-party software, customer infrastructure, or a future product update.
Versions
Version 1.x updates released by Solve Kinetic are included with the license. Continued use of the purchased version is permitted, but older builds may need to be updated before troubleshooting can continue. Future major versions are not included unless stated otherwise.
Contact
Email support at info@solvekinetic.com.